A few things you may be wondering. If you don't find what you're looking for, send us a message through our Contact Us page. We're always happy to help.
ORDERS & SHIPPING
When will my order ship?
Because our pieces may ship directly from our carefully selected brand partners, processing and delivery times can vary by item. Once your order ships, you'll receive tracking information by email so you can follow it along the way.
Will all of my items arrive together?
Not necessarily. Some items may ship separately or from different locations. If your order arrives in more than one package, don't worry—the rest may still be on its way.
How can I track my order?
Once your order ships, we'll send tracking information to the email address provided at checkout. Please allow a little time for the carrier to update the tracking information after you receive it.
What if my package is lost or arrives damaged?
Please contact us as soon as possible through our Contact Us page and include your order number. For damaged items, please also include photos of the item and packaging so we can help get things sorted out.
RETURNS & EXCHANGES
What is your return policy?
We offer merchandise credit on eligible returns. To begin a return, contact us within the return period outlined in our Return Policy. Items must meet our return requirements to be accepted. Please see our full Return Policy for all the details.
Do I have to pay for return shipping?
Yes. Customers are responsible for return shipping costs unless the item received was damaged or there was an error with your order.
How long do I have to use my merchandise credit?
Merchandise credit expires 60 days from the date it is issued, so don't forget to come back and find yourself something lovely.
Can candles or home fragrance products be returned?
Candles must be unlit and unused, and sprays must be full and unused to be eligible for return. All items must otherwise meet the requirements in our Return Policy.
PRODUCTS & SHOPPING
Do you restock sold-out items?
Sometimes! Because our collection is intentionally curated, some pieces may return while others are gone once they're gone. If you love something, we wouldn't wait too long.
Do you offer gift cards?
Yes! Sweet Tea & Sass gift cards are available in multiple denominations and make an easy gift when you're not quite sure what she'll love most.
Do you offer gift wrapping?
Not at this time, but we're always looking for ways to make gifting from Sweet Tea & Sass even more special.
NEED A LITTLE HELP?
How can I contact Sweet Tea & Sass?
Use our Contact Us page and send us a message anytime. You can also email us directly at sweeteandsass@gmail.com. We'll get back to you as soon as possible.