Shipping policy

 

We know the fun part is waiting for your Sweet Tea & Sass order to arrive, and we want to make the process as smooth as possible.

Order Processing

Orders are processed as quickly as possible after they are placed. Because our collection includes items fulfilled by different trusted vendors, processing and shipping times may vary by product.

You may receive your order in more than one package. If your items ship separately, you will receive tracking information for each shipment as it becomes available.

Shipping & Delivery Times

Delivery dates provided at checkout or by the shipping carrier are estimates only and are not guaranteed.

Once your order has been handed over to the carrier, delivery times are outside of our direct control. Weather, holidays, carrier delays, and other circumstances may occasionally affect delivery.

Tracking Your Order

Once tracking information becomes available, it will be sent to the email address provided with your order.

Please allow a little time for tracking information to update after receiving your shipping confirmation.

Multiple Shipments

Don't worry if everything doesn't arrive in the same box!

Some Sweet Tea & Sass orders may contain products fulfilled from different locations. This means your order may arrive in multiple shipments and on different days.

You will not be charged additional shipping simply because an order is divided into multiple packages.

Shipping Addresses

Please take a moment to double-check your shipping address before completing your order.

Customers are responsible for providing a complete and accurate shipping address at checkout. Once an order has entered processing or shipped, we may not be able to change or redirect the delivery address.

Sweet Tea & Sass Boutique is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Stolen, or Missing Packages

Once a package has been transferred to the shipping carrier, Sweet Tea & Sass Boutique is not responsible for carrier delays, lost packages, theft after delivery, or other circumstances outside of our control.

If your tracking shows that your package is still in transit beyond the expected delivery timeframe, we recommend contacting the carrier directly first.

If your tracking shows delivered but you cannot locate your package, please check around your property, with household members or neighbors, and contact the shipping carrier for additional delivery information.

Of course, you're always welcome to reach out to us and we'll do our best to help point you in the right direction.

Damaged or Incorrect Orders

If an item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

You can reach us through the Contact Us link in the footer of our website or email us directly at sweeteandsass@gmail.com.

Please include your order number along with clear photos of the item and its packaging so we can review the issue and help make it right.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before your order is completed.

Original shipping charges are non-refundable unless otherwise required by law.

Questions?

We're always happy to help.

Please use the Contact Us link located in the footer of our website or email us directly at sweeteandsass@gmail.com with any shipping questions.

Thank you for shopping Sweet Tea & Sass Boutique. We truly appreciate every order and can't wait for your new favorites to arrive.