Refund policy


We hope you absolutely love your Sweet Tea & Sass purchase, but we understand that sometimes something just doesn’t work out quite the way you hoped.

Sweet Tea & Sass Boutique is an exchange and merchandise credit only shop. We do not issue refunds to the original form of payment.

Starting a Return

To initiate a return, please reach out through the Contact Us link located in the footer of our website or email us directly at sweeteandsass@gmail.com.

Customers have 7 calendar days from the date of delivery to initiate and ship their return. This includes weekends and holidays.

To be eligible, valid return tracking information must be provided to us within 7 calendar days of the delivery date. Unfortunately, returns sent or tracking provided after that window cannot be accepted.

Return Shipping

Customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service and holding onto your receipt until your return is complete. Sweet Tea & Sass Boutique cannot be responsible for packages that are lost or damaged on their way back to us.

Original shipping charges are non-refundable.

Restocking Fee

All approved returns are subject to a 15% restocking fee, which will be deducted from the merchandise credit issued.

Merchandise Credit

Once your approved return is received and inspected, we’ll issue a merchandise credit for the eligible return amount, less the 15% restocking fee.

Your merchandise credit will be valid for 60 days from the date we receive your return.

Merchandise credits may be used toward a future Sweet Tea & Sass Boutique purchase and cannot be redeemed for cash.

Return Condition

Returned items must be in new, unused, and resalable condition with all original packaging, tags, accessories, and components when applicable.

Please keep in mind:

  • Home décor and gift items must show no signs of use, damage, alteration, or wear.

  • Candles must be unlit and unused.

  • Room sprays, linen sprays, fragrances, and similar products must be full and unused.

  • Any future apparel or textile items must be returned in original condition and free from signs of wear or use. Bedding must be in original packaging and unused / unwashed.

Items that do not meet these requirements may not be eligible for merchandise credit and may be returned to the customer at their expense.

Final Sale Items

Gift cards, clearance items, items marked Final Sale, personalized merchandise, and any other products specifically listed as non-returnable are not eligible for return or merchandise credit.

Damaged or Incorrect Items

If something arrives damaged, defective, or just plain wrong, please contact us as soon as possible with your order number and clear photos of the item and packaging.

We’ll do our best to make it right.

A Little Note From Us

We’re a small boutique, and every order truly matters to us. Our return policy helps us keep our collections thoughtfully curated while still giving you the flexibility to choose something you’ll love.

By placing an order with Sweet Tea & Sass Boutique, you acknowledge and agree to this Return & Exchange Policy.